Delivery and Returns

 

Returns and Refunds

We here at Bowbeaus, strive to achieve nothing but the best for our customers. We create bespoke, hand assembled, hand sewn products and with this in mind and because of the nature of our products, many items are non returnable or refundable. Please ensure you are happy with your purchase before ordering and if you have any doubts, please feel free to contact us to discuss your bespoke order.

Delivery and Damages

Also, due to the nature of how our products are made, please allow up 2 weeks for your item/s to get to you, and if they will be longer due to supply issues etc, we will contact you as soon as possible to inform you. But we also know that some of our products are being made for a specific date, and if time is tight. We ask you contact us prior to ordering to discuss your requirements.

If during delivery an item arrives damaged or not at all, please contact us within 24 hours (if damaged), where we will happily discuss what steps to take next.